Month: November 2016

Do not order from Wanhao USA

Hello. I am new too 3D printing, and ordered my first 3D printer a month ago. I should be printing by now, but I am not, and this is why.I ordered my printer on November 2nd. I received my order confirmation and everything. Payment went through as well.On November 9th, I had heard nothing from them, so I sent them an email say this”Hello, I made an order on the 2nd of November and have not heard anything from you guys since Friday the 4th, any updates on my order?”No response.On the 10th, I re-submitted my ticket.”Hello, I placed an order (Order #abcd) over a week ago, was told I would be updated on the following monday about its status, and have heard nothing. This is my second email to you guys, whats up with my order, is everything going alright?”to which, I recieve this response.”Hello!This email is to update you as to the status of your order.Your order for a 3D printer has been sent into shipment to be shipped within the next business week. Please excuse us for any delays this might bring you in your work.During these months stretching from October to January, the demand for these printers is very high. Nonetheless, we are working diligently to have your order fulfilled in the shortest amount of time but ensuring that your machine arrives in a perfect condition ready to print.Thank you kindly for understanding and I wish you a wonderful weekend. “and then on the 16th I get this”Hello!It’s Manny from Wanhao USA! I am the customer support team lead and will handle all forthcoming customer support.I’m sending this courtesy email to let you know that your order has successfully moved to the final shipping stage.This should only take another 203 days and I expect to have the printers ready to ship by the end of this week with delivery taking about 1-2 business days.In the meantime, take a look as this site. It serves as a great reference guide on many topics pertaining to our best-seller, the Duplicator i3 series printers.Thank you again for choosing Wanhao USA and have a great weekend!”Sweet! but nothing happened, so on Nov 19th, I respond.”Hello Manny. I was wondering how my order was coming along, not gonna lie, I am really displeased with the service so far in the difficulty in getting info from your website on how to contact you all and the wait time between contact. So far my order has gone from a 4-7 say shipping lead time to a 16-20 day shipping lead time. I have no Idea what your business days are because they aren’t listed, and I am right now worried that if you do ship soon I will be out of town for thanksgiving when it arrives. Whats going on with my order that is causing such a a hold up?”He responds two days later”Danny,Please excuse us for all of the difficulties that have taken place thus far.We’re working diligently to fulfill this. Our business hours are M-F 10-5.We’re looking to send an update as soon as possible. “Great, a non response. On the 22nd, I get this email.”Hello,If you are receiving this order you an impending order with us for a 3D printer.At the current time, the current status of your order has not changed. It is still set for shipment at any moment. It will be shipped without doubt before the end of this week and the moment that tracking information is available to me, an email will be sent to you with that corresponding information.Thank you for the patience you have provided me thus far. Have a wonderful day. “and without a doubt, I never got an email, tracking info, or anything. They are still selling their printers with a “6-9 day shipping lead time” and are even running a black Friday sale. This is by far the worst service I have ever received and I would suggest to anyone looking to buy a printer to take their business elsewhere. http://ift.tt/2gb7eRn